When you need support, waiting on a site visit from an expert can be costly and disruptive. Our remote assistance gives you access to a global network of experts, wherever you are.
One of our top priorities is helping our customers work through any operating challenges as quickly and efficiently as possible. Our remote assistance capabilities take this to the next level, bringing our experts even closer to where they’re needed to best support operational excellence.
Whether for a planned service call or in more urgent situations, you simply log onto our remote assistance app and connect to one of our team of experts.
In selected locations, our remote assistance also come with a smart glasses device to further enhance fault diagnosis and repair.
Our remote assistance also includes remote access to your operating dashboards for troubleshooting and diagnosis of faults. The dashboards give you detailed visualization of your operational data and timestamped faults. This enables our experts to expedite their technical understanding and offer more-informed assistance remotely.
Different methods of remote connection are available while remote access can also be limited to specific data points. At all times, you remain in control of your data and our experts can only access information with your approval.