agile service designed for internal and external customers
#AI #CustomerPlatform #Services #UserExperience #Digital #Ticketing #SpareParts #Maintenance #DataProcessing
The Fives Connect customer services digital platform is an integral component of the Fives globalized services offering: 24/7 support, consultation of technical documents, digitization, ticketing and steering of remote maintenance operations, spare part sales, etc. First deployed internally within the Group, Fives Connect bolsters its commercial strategy, facilitates access to its community of experts, and enriches its services offering. It also incorporates some of Fives' data analysis and AI solutions to enhance the digital steering and monitoring of customer facilities and equipment.
Created as a joint venture with Visiativ, a company the Group has been working with for several years on business software solutions, the Fives Connect customer services platform further establishes Fives in the development of digital services and support for customers throughout their production’s value chain.