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Black Friday: how Fives’ automated solutions meet the challenges of e-commerce


Over the past 20 months, the COVID-19 pandemic has altered our way of life in many ways. Rather than going to the mall or retail stores, consumers have turned almost routinely to online shopping and will certainly do the same for the upcoming holiday shopping season.

In recent years, 2 events have kicked off the year-end sales frenzy: Black Friday and Cyber Monday.
In France, Black Friday is already one of the biggest shopping days of the year and represents a decisive period for e-merchants who generate on average 30% of their sales during this time of the year!

This shift toward e-commerce has created new challenges for the supply chain.
Black Friday and Cyber Monday 2021 will be more than ever a game-changer this year for retailers, but also for logistics and supply chain operators.
Millions of sales over this short period of time represent millions of packages to be sent, putting e-retailers under unprecedented pressure to meet their customer expectations, and thus requiring them to have a well-oiled logistics upstream.

So how does Fives help its customers overcome these logistics challenges and contribute to their success during this peak e-commerce season?

As one of the world’s most preferred partners for transforming supply chain facilities, Fives provides and integrates value-added, customized and smart solutions for handling, automation, and sorting, worldwide.
While the impact of COVID-19 took many by surprise, our 200-year history of proposing new technologies to our customers makes us uniquely positioned to provide solutions to e-merchants. 

Discover in the video below how we meet our customers’ needs and expectations, with the example of what we did for the leading courier express service in Italy, which faced a 75% growth in its logistics and distribution markets in the last 3 years.

At Fives, we are convinced that listening to the customer, as the company has been doing for two centuries, is the most powerful input to develop solutions for the future.