Smart Automation Solutions


Deputy General Manager, President of the Smart Automation Solutions Division

To support our growth, digital is crucial. We will continue to invest in the technologies of the future in 2021, as well as extend our portfolio of solutions, to transform the supply chain facilities alongside our customers.

Fives’ Smart Automation Solutions Division provides smart, scalable and sustainable solutions for advanced automation, handling and sorting.

Its thorough understanding of logistics processes and the objectives of its customers, combined with leading proprietary technologies, allow Fives to support industrial companies throughout the life cycle of their facilities, from design to dismantling. With its network of over 60 service centers worldwide, the Group offers a local service for customers when carrying out their projects.

Fives’ smart automation solutions serve a wide range of business sectors, from e-commerce to the manufacturing industry, including retail and Fast Moving Consumer Goods (FMCG) , and even airports.

For over 60 years, Fives has developed innovative products and technologies, including some which have become market standards. The Group continues to innovate to improve its customers' competitiveness, operators' working conditions and environmental protection.

At the heart of ‘industry 4.0’ plants and warehouses, Fives ’management and control software optimizes logistics flows. Its digital services offer 360° monitoring for predictive maintenance; customer support becomes personalized and in real-time thanks to the Fives Connect platform.

With an order intake of nearly €670 million in 2020, up 16% on 2019, the Smart Automation Solutions Division is one of Fives' strongest growing businesses.

 Driven in particular by the growth of e-commerce, it made progress in 2020 towards its strategic objectives:  strengthening its digital expertise, developing its service offering, continuing its international development, particularly in the United States, and growth in the retail sector.




By our customers’ side, even during lockdown

How to perform an important and urgent maintenance operation at an e-commerce warehouse during the COVID-19 lockdown? Fives responded to this request from one of its major customers in Italy, by developing an innovative solution combining digital tools and expert remote assistance.


A crucial integrated solutions supplier

Fives has continued to expand in the United States by opening new facilities in Louisville, reinforcing its capacity to carry out integrated projects. The contract won from a leading North American postal and courier company for its new center, with a sorting capacity of 75,000 parcels per hour, is the best illustration of this.

EASY-Stream™, the next generation of conveyors

A new, unique and standardized range of conveyors, EASY-Stream™ offers excellent modularity, suitable for the widest range of applications. Improved performance, optimized maintenance, the range - produced in the new conveyor skills center in Chasse-sur-Rhône (France) - has everything it needs to win over Group customers.

Optimizing retail order picking

Sorting perishable products, palletizing heterogeneous parcels, guaranteeing a warehouse supply on a daily basis... These are just some of the challenges that Fives supports its retail customers with, including a French leader who has just entrusted the Group with the automation of its order preparation platforms.

Building the plants of the future

Fives supports all types of industries in the automation of production tools, a major challenge for the factories of the future. In the wood sector, Schmidt Group has again chosen Fives, which has also confirmed its leading position in the automotive sector, with a contract for one of the largest automation projects in the industry, awarded by PSA.

Solutions for a scalable and competitive handling system

To meet the growing need for automation in small logistics centers close to cities, Fives is developing ever more agile systems. After GENI-Ant, an autonomous sorting robot, the Swiveler Wheel Diverter, a key element of a scalable and competitive handling system, joined its product catalog in 2020.

A record year for e-commerce

The Covid-19 pandemic has profoundly transformed consumer habits. In the context of a retail recession in 2020, online sales have boomed by nearly 30% with global turnover of €4,280 billion dollars*. Online shopping baskets were full of common consumer goods during lockdown.

The boom in e-commerce promises to continue beyond the pandemic, as new shopping habits take hold and companies capitalize on investments made in this sales channel.

A partner of the main e-merchants and retailers, notably the US leader in e-commerce which has renewed its confidence in 2020 with a dozen new contracts in Japan, Europe and the United States, Fives is supporting the industry’s transformations. Its scalable and high-performance systems optimize order processing. Its last-mile logistics solutions guarantee shorter delivery times, including same-day delivery.

The Group expanded its geographical footprint in 2020, with contracts for JD.Com in China and for a Russian e-commerce giant.

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* “Global Ecommerce Update 2021” report, E-Marketer