Facing a volatile and uncertain world requires agility: Fives supports its customers with this challenge, throughout the life cycle of their equipment, notably using solutions based on digital technologies. Digital is both a major driver of innovation and crucial for our transformation.
Every day, digital demonstrates its relevance for an industry seeking flexible, reliable and more environmentally friendly and human-friendly production solutions. This momentum has been accentuated in 2020, in the context of restricted travel and physical interactions.
The services proposed by Fives maximize the performance of its customers’ production tools. They combine a thorough understanding of manufacturing processes and controlled power of digital and cover the entire product life cycle: modeling (digital twins), operator training, virtual commissioning, monitoring equipment performance during the operating phase, maintenance (including predictive), remote fault analysis and troubleshooting, etc. Fives teams have a range of digital tools to ensure, on site or remotely, effective operation of production lines, all while guaranteeing a high level of cybersecurity and integration in customer production management systems.
The quest for performance requires Fives teams to listen carefully and collaborate with its customers to better understand their problems and propose tailored solutions. Reduced energy consumption, improved product quality, automated facilities, better overall line performance, equipment flexibility throughout their life cycle, etc. are some of the issues which Fives solves with ad hoc and effective solutions.
Thanks to digital, Fives can overcome geographic constraints to guarantee business continuity, greater responsiveness, support for operational teams, a high level of expertise and quicker problem solving for industry players.
In 2020, Fives launched Fives Remote Services, a brand which promotes its remote digital assistance services. It is based on three pillars: teams of experts, specific devices and systems (connected glasses, tablets, smartphones, etc.) and digital tools (communication applications, vision, connectivity, interoperability) without compromising on operational safety or cybersecurity.
In June 2020, Fives Intralogistics SpA implemented this offer for the first time for an e-commerce giant, to carry out urgent work at one of its sites in Italy without a production shutdown. The Fives Remote Services brand can be awarded to all Group Subsidiaries whose service offer meets seven criteria: customer focus, service performance, use cases, health and safety of workers in the field, cybersecurity, preparing for an immediate and successful market launch, added value for the customer and a business model which generates growth for Fives.